IS WORK @ HOME RIGHT FOR YOU?
Skills that would make you successful in the work at home environment:
Organized – Able to prioritize and self-manage, set goals and reach them.
Independent – Self-sufficient, able to work without constant feedback from your boss, co-workers or clients.
Disciplined – The motivation to complete jobs with little direction.
Effective at Communicating – Work At Home positions rely on email, chat and phone. Good writing skills, response time to emails and phone presence is key!
Personable – Outgoing personality and networking skills. Keeping coworkers in the loop with friendly emails or chats.
Skills that would make you successful in the work at home environment:
Organized – Able to prioritize and self-manage, set goals and reach them.
Independent – Self-sufficient, able to work without constant feedback from your boss, co-workers or clients.
Disciplined – The motivation to complete jobs with little direction.
Effective at Communicating – Work At Home positions rely on email, chat and phone. Good writing skills, response time to emails and phone presence is key!
Personable – Outgoing personality and networking skills. Keeping coworkers in the loop with friendly emails or chats.
General Information
To become a Product Support Advisor with Capital Key
All applications must completed @ www.capitalkeyinc.com
We are hiring for the Product Support Advisor position. Advisors will be responsible for handling inbound customer service and troubleshooting calls in a distraction free environment.
To become a representative for Capital Key you must complete the training for certification to began work.
There are no required meetings at the office (or anywhere) except monthly Virtual conference room meetings.
All interviews are done remotely. For some of our programs that may require Skype or Face Time interviews. Others, only the phone interview.
Classes are posted regularly and fill fast.
All Clients require a back ground screening (if you have a background still apply, acceptance is determined on nature of crime), some client also require a drug screening (if working for multiple clients screenings can transfer to other client services). Background checks are no cost to the agent.
Advisors are responsible for any fees requested by client.
Capital Key does not support provisions of service in the following states.
California
Connecticut
Maryland
Massachusetts
New York
Oregon
Wisconsin
All of our representatives are independent contractors. As an independent contractor you will be responsible for filing your own tax returns quarterly or at the end of the year. Most importantly, At Home Advisors schedule their own hours and are an integral part of our team and our culture—a status that can only truly be achieved as an independent contractor.
Career Advancement opportunities
Many of our advisors have moved into other positions with Capital Key including promotions to Team Leaders and Quality Assurance positions.
The hiring process is between 3-5 days to review the application.
Some of our Clients require use of a webcam during training coaching and throughout your production schedule. Webcams are used as an engagement tool with Team Leads, Co-Workers, and Clients.
Pay
While our pay rates vary based on the skill sets needed for each of our clients and their programs, the pay rate will starts @ $8.00 to $10.00 per hour, Advisor can receive bonus's and pay increase upon performance. The rate of pay is also determined by geographic location, ensuring we are competitive in the marketplace.
Pay is by the hour, deposited into agents account on the 15th and the 30th of every month.
We have two pay options for our At home advisors, we pay via direct deposit into their bank accounts or company check
Nature of Work
You will be answering telephone calls from the customers of our clients. Customers call us for product & technical support guidance. We respond to any inquiries from our customers.
All of our programs involve quality assurance testing with performance evaluations and feedback to the At Home Advisor
No outbound telemarketing.
As a Independent Contractor you get to choose which program you will work for and Capital Key also determines the best fit—of personality and other characteristics— based on the requirements of a given client, then we screen applicants based upon those requirements. If you are a match for more than one of the clients for whom we are hiring, you select your preferences. .
Even though you will be working from the comfort and quiet of your home, you will have the support of your program team. We always have team leaders, coaches or support representatives—all with expertise in your program—available to you in secure chat rooms, as well as by phone.
Performance goals are determined in accordance with our clients’ needs. In order to operate as efficiently as possible for our clients, you will receive calls in a fairly steady stream during each work shift. The ability to handle those calls with the appropriate balance of good customer service and efficient resolution will be one of the things we will train you to do well.
You will be connected to our telephone system during the entire period of each work shift, resulting in the inability to take personal calls during your shift.
Home Office Requirements
We require that the phone you use is a regular corded phone, with a corded headset. In order to maximize security and sound quality, Representatives may not use cell phones, cordless phones, or VoIP phones to connect with our systems.
We are very excited about the potential of IP telephony, and use it extensively within our protected and controlled internal network. However, due to security and sound quality issues, our representatives may not use IP phones to connect with our systems at this time. We will continue to explore this option for future implementations
There are no other requirements for your home set-up.
Only that you have:
· Broadband Internet Access (No Satellite)
· High-Speed DSL
· Cable
· Basic Landline Phone Service
· No VoIP like Vonage, Skype or Magic Jack
· Corded Telephone & Corded Headset
· Must have Mute/Hold Button
· Noise Cancelling Microphone
· Amplifier
· Distraction Free Work Environment throughout your entire work shift
· A secure work space to maintain Corporate Privacy requirements
We do not specify any particular ISP or carrier. We do require that the ISP provides consistent “Up” speeds and that you have an unlimited use package. All connections from the ISP to your home and within your home to your computer must be through a wired connection. Satellite broadband services and wireless routers do not meet our requirements. Speeds should be at least 5.0 Mbps download and 1.5 Mbps upload.
We are not able to provide tax advice. Please contact a professional tax Advisor for the answer to the question.
You are not required to have the equipment in place until you are selected and offered a position. All of the equipment would need to be in place before you could begin any training.
You will need to provide your own computer, however we do sell refurbished laptops and desktops combos with specs needed to start training/work.
You are required to have an acceptable headset for work. You will need to have access to a headset that meets these requirements before you start training.
Minimum acceptable specifications include:
· The headset must be comfortable.
· The headset must be hands-free.
· The headset must be corded. All cordless headsets are unacceptable.
· Corded headsets attached to cordless phones are also unacceptable.
· The headset must contain a “noise cancelling” microphone.
· The headset must contain a mute/hold button
· The headset must contain an amplifier
Training
Training varies by client, but is typically between 10 - 30 days of training
Even as careful as we are in selecting the “best of the best,” we do sometimes have representatives who find that they are not able to successfully complete our training classes. It isn’t that the training is particularly difficult, but not all people are cut out for all types of work. At Home Advisors do need to pass the evaluations in training and be certified to move forward into the production environment.
Class offerings vary by client and by the number of advisors we are training at any given time. Typically we offer several sessions of training, however training schedules are fixed and 100% attendance is required.
You will be tested at various points of your training to ensure your ultimate success once you begin taking calls.
Scheduling
You can work whatever hours you want. Schedules are agreed upon at the time you submit your hours. Once this schedule is agreed upon, the expectation is that you will work the agreed upon.
At Home Advisors work a minimum of 15 hours a week and a max of 65 per week, some client require 3-6 hrs on the weekend work schedules are built around incoming call volume and staffing forecasting. Therefore it is important that Advisors work their assigned shift. In the event you need a different schedule on a certain day, or find you need to request a different shift overall, there are processes set up to request such changes.
Yes, we have shifts at all hours because we operate 24/7. However, based on our call volume, some shifts may not require additional staffing. Our busiest times are in the evening and weekends.
To become a Product Support Advisor with Capital Key
All applications must completed @ www.capitalkeyinc.com
We are hiring for the Product Support Advisor position. Advisors will be responsible for handling inbound customer service and troubleshooting calls in a distraction free environment.
To become a representative for Capital Key you must complete the training for certification to began work.
There are no required meetings at the office (or anywhere) except monthly Virtual conference room meetings.
All interviews are done remotely. For some of our programs that may require Skype or Face Time interviews. Others, only the phone interview.
Classes are posted regularly and fill fast.
All Clients require a back ground screening (if you have a background still apply, acceptance is determined on nature of crime), some client also require a drug screening (if working for multiple clients screenings can transfer to other client services). Background checks are no cost to the agent.
Advisors are responsible for any fees requested by client.
Capital Key does not support provisions of service in the following states.
California
Connecticut
Maryland
Massachusetts
New York
Oregon
Wisconsin
All of our representatives are independent contractors. As an independent contractor you will be responsible for filing your own tax returns quarterly or at the end of the year. Most importantly, At Home Advisors schedule their own hours and are an integral part of our team and our culture—a status that can only truly be achieved as an independent contractor.
Career Advancement opportunities
Many of our advisors have moved into other positions with Capital Key including promotions to Team Leaders and Quality Assurance positions.
The hiring process is between 3-5 days to review the application.
Some of our Clients require use of a webcam during training coaching and throughout your production schedule. Webcams are used as an engagement tool with Team Leads, Co-Workers, and Clients.
Pay
While our pay rates vary based on the skill sets needed for each of our clients and their programs, the pay rate will starts @ $8.00 to $10.00 per hour, Advisor can receive bonus's and pay increase upon performance. The rate of pay is also determined by geographic location, ensuring we are competitive in the marketplace.
Pay is by the hour, deposited into agents account on the 15th and the 30th of every month.
We have two pay options for our At home advisors, we pay via direct deposit into their bank accounts or company check
Nature of Work
You will be answering telephone calls from the customers of our clients. Customers call us for product & technical support guidance. We respond to any inquiries from our customers.
All of our programs involve quality assurance testing with performance evaluations and feedback to the At Home Advisor
No outbound telemarketing.
As a Independent Contractor you get to choose which program you will work for and Capital Key also determines the best fit—of personality and other characteristics— based on the requirements of a given client, then we screen applicants based upon those requirements. If you are a match for more than one of the clients for whom we are hiring, you select your preferences. .
Even though you will be working from the comfort and quiet of your home, you will have the support of your program team. We always have team leaders, coaches or support representatives—all with expertise in your program—available to you in secure chat rooms, as well as by phone.
Performance goals are determined in accordance with our clients’ needs. In order to operate as efficiently as possible for our clients, you will receive calls in a fairly steady stream during each work shift. The ability to handle those calls with the appropriate balance of good customer service and efficient resolution will be one of the things we will train you to do well.
You will be connected to our telephone system during the entire period of each work shift, resulting in the inability to take personal calls during your shift.
Home Office Requirements
We require that the phone you use is a regular corded phone, with a corded headset. In order to maximize security and sound quality, Representatives may not use cell phones, cordless phones, or VoIP phones to connect with our systems.
We are very excited about the potential of IP telephony, and use it extensively within our protected and controlled internal network. However, due to security and sound quality issues, our representatives may not use IP phones to connect with our systems at this time. We will continue to explore this option for future implementations
There are no other requirements for your home set-up.
Only that you have:
· Broadband Internet Access (No Satellite)
· High-Speed DSL
· Cable
· Basic Landline Phone Service
· No VoIP like Vonage, Skype or Magic Jack
· Corded Telephone & Corded Headset
· Must have Mute/Hold Button
· Noise Cancelling Microphone
· Amplifier
· Distraction Free Work Environment throughout your entire work shift
· A secure work space to maintain Corporate Privacy requirements
We do not specify any particular ISP or carrier. We do require that the ISP provides consistent “Up” speeds and that you have an unlimited use package. All connections from the ISP to your home and within your home to your computer must be through a wired connection. Satellite broadband services and wireless routers do not meet our requirements. Speeds should be at least 5.0 Mbps download and 1.5 Mbps upload.
We are not able to provide tax advice. Please contact a professional tax Advisor for the answer to the question.
You are not required to have the equipment in place until you are selected and offered a position. All of the equipment would need to be in place before you could begin any training.
You will need to provide your own computer, however we do sell refurbished laptops and desktops combos with specs needed to start training/work.
You are required to have an acceptable headset for work. You will need to have access to a headset that meets these requirements before you start training.
Minimum acceptable specifications include:
· The headset must be comfortable.
· The headset must be hands-free.
· The headset must be corded. All cordless headsets are unacceptable.
· Corded headsets attached to cordless phones are also unacceptable.
· The headset must contain a “noise cancelling” microphone.
· The headset must contain a mute/hold button
· The headset must contain an amplifier
Training
Training varies by client, but is typically between 10 - 30 days of training
Even as careful as we are in selecting the “best of the best,” we do sometimes have representatives who find that they are not able to successfully complete our training classes. It isn’t that the training is particularly difficult, but not all people are cut out for all types of work. At Home Advisors do need to pass the evaluations in training and be certified to move forward into the production environment.
Class offerings vary by client and by the number of advisors we are training at any given time. Typically we offer several sessions of training, however training schedules are fixed and 100% attendance is required.
You will be tested at various points of your training to ensure your ultimate success once you begin taking calls.
Scheduling
You can work whatever hours you want. Schedules are agreed upon at the time you submit your hours. Once this schedule is agreed upon, the expectation is that you will work the agreed upon.
At Home Advisors work a minimum of 15 hours a week and a max of 65 per week, some client require 3-6 hrs on the weekend work schedules are built around incoming call volume and staffing forecasting. Therefore it is important that Advisors work their assigned shift. In the event you need a different schedule on a certain day, or find you need to request a different shift overall, there are processes set up to request such changes.
Yes, we have shifts at all hours because we operate 24/7. However, based on our call volume, some shifts may not require additional staffing. Our busiest times are in the evening and weekends.